Please help define the purchase

Forum|Forum|5 years ago
March 14, 2021
4 replies
3835 views

Could someone please help me define the purchase? STKS,ALL,MLP,DRI01,MUN,001,N/A
Item# 65260755 Thank you so much.

Billing

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L

LizardCraft

Participant

Hi there, I recently received this same charge for a purchase that was outside of my monthly membership. This purchase is not showing in any Adobe zinc documentation, invoice history, or monthly plan charges. I am worried that this is some type of fraud because it seems to be on traceable. And yet this item is showing up as charged on my PayPal account, by Adobe ink in the amount of $29.99. The charge is listed as STKS,ALL,MLP,DRI01,MUN,001,N/A
Item# 65260755. Has there been any resumption to this?

kglad

Community Expert

contact adobe support for information. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Nancy OShea

Community Expert

Did you check the Invoice in your Adobe account portal? It's available 24/7.

https://account.adobe.com/plans

Log-in and click on View Invoices. See screenshot

If you still have questions, scroll down to Contact Adobe on the same page.
Online chat is available in English 24/7.

Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

Hope that helps.

Nancy O'Shea— Product User & Community Expert

kglad

Community Expert

google adobe invoice abbreviations. you'll need to check several threads to put together each of those terms but i can see you have an all apps, multiplatform 1 year subscription

John T Smith

Community Expert

Log-in to your Adobe account and click this link https://account.adobe.com/products

If that doesn't help, you need Adobe support

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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