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Participant
July 12, 2022
Question

Please help me to CANCEL my subscription! my Account showing update Payment method

  • July 12, 2022
  • 1 reply
  • 281 views

please help me to Cancel my subscription, I am unable to do so from Manage my plans, as my Payment method required to be updated. earlier method doesn't allows International transactions. Please help to Cancel. i don't have anymore payment methods.

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1 reply

LinSims
Community Expert
Community Expert
July 12, 2022

My understanding is that until you update the payment method, you won't be able to do anything else. I think.

 

That being said, this is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.

If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Participant
July 12, 2022
You are correct.
Unfortunately chat service not working, and India number is not working too
😞 kind of blocked.
LinSims
Community Expert
Community Expert
July 12, 2022

Yes, as @kglad says, sometimes using a different browser, or even a different platform (phone as opposed to laptop, for example) will let you sign in. Also clearing your cache is known to help.

 

We're not Adobe employees. When we need support like this, we have to go through customer support, too. Sadly, helping out around the forums does not get us access to other ways to get help.