Participant

Answered

Please help with double payment

Forum|Forum|6 years ago
December 12, 2019
4 replies
613 views

Ive started a new subscription for a plan that I used to be subscribed to but adobe has continued my old subscription, so now im paying for two subscriptions for the same package! The problem is that I can't cancel it either because a message keeps on popping up saying "There was a problem with processing your request". Does anyone have their contact details?

Billing

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Correct answer Nancy OShea

Adobe doesn't use e-mail. It's not secure.

Use online chat or phone support only.

Log-in to your account below. Scroll down to Contact Adobe button on the same page.

https://account.adobe.com/plans

A

Austin24265326u69p

Participant

In the last 2 weeks I have had mulitple payments taken out ranging from $20 to $100+. I can't get ahold of anyone but I need to resolve this issue as soon as possible.

Nancy OShea

Community Expert

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

Nancy OShea

Correct answer

Community Expert

Adobe doesn't use e-mail. It's not secure.

Use online chat or phone support only.

Log-in to your account below. Scroll down to Contact Adobe button on the same page.

https://account.adobe.com/plans

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

T

Test Screen Name

Legend

Cards are, so far as I know, connected to your account not a subscription. So, if you update the card, a pending subscription will catch up with billing and resume. Anyway, you need to talk to Adobe, not to the fellow users here.

T

tangioram20650141Author

Participant

Do you have their contact details? Im struggling to find an email address or phone number

T

Test Screen Name

Legend

Alert! Someone will surely send you a private message inviting you to email them, or use Skype, or similar. THEY ARE SCAMMERS BECAUSE ADOBE WON'T DO THAT. Adobe have no email but the support pages should take you to chat or phone.

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