Please, if there is such a possibility!

Forum|Forum|3 years ago
May 10, 2022
4 replies
596 views

in my country now there is no technical possibility to pay for the renewal of the subscription, I heard that you gave my colleagues a couple of months to use the subscription for free, can I somehow renew my subscription too?

macOS

This topic has been closed for replies.

Correct answer Peru Bob

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

kglad

Community Expert

adobe's handling users in russia on a case-by-case basis.

contact support per @Peru Bob's suggestion to have your situation evaluated.

G

Goha_1Author

Participant

Thank you!

Peru Bob

Correct answer

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

John T Smith

Community Expert

>in my country

What country?

If russia the US Government has put sanctions in place

https://blog.adobe.com/en/publish/2022/03/04/adobe-stops-all-new-sales-in-russia

G

Goha_1Author

Participant

You don't have to punish people.

dj_paige

Legend

What country? Where did you hear these things?

Do you realize that we are not Adobe in this forum, we are other Lightroom Classic users who can't provide free subscriptions to you, even if we wanted to.