Participant

Answered

Please return my money

Forum|Forum|4 years ago
March 20, 2021
5 replies
1745 views

I just paid 23100 KRW through the Adobe Student Plan.
Money has been drained from my account
Can't use the cloud
An e-mail came to my cell phone saying that the payment was made.
But Adobe says you didn't buy Adobe Cloud.
Please return my money
Please solve it

This topic has been closed for replies.

Correct answer Manan Joshi

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support by following the steps mentioned by @Peru Bob and @kglad
-Manan

Н

Нурми29558610vo4k

Participant

Please return my money! This is 3rd time you give money from my card for this month

Н

Нурми29558610vo4k

Participant

You have to give my money back,11,19 USD
ADOBE PHOTOGPHY PLAN+ 22,39 USD
ADOBE PRODUCTS+11,19 USD
ADOBE PHOTOGPHY TRIAL
7 th of April, 20th of April and today.

R

Rashmi27002770wxve

Community Manager

Hi there,

Happy to help! I understand that you want to discuss about the refund with Adobe.

We would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

Hope the information was helpful to you. Please let me know if you have any further questions.

Sincerely,

Rashmi Swain

Nancy OShea

Community Expert

Sorry for your experience. It sounds like you're not logged in to the correct account. Please follow steps below.

1. Open your CC Desktop Application.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

M

Manan Joshi

Correct answer

Community Expert

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support by following the steps mentioned by @Peru Bob and @kglad
-Manan

-Manan

Peru Bob

Community Expert

Alternatively, https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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