Participant

Answered

Please return my money

Forum|Forum|4 years ago
March 20, 2021
5 replies
1745 views

I just paid 23100 KRW through the Adobe Student Plan.
Money has been drained from my account
Can't use the cloud
An e-mail came to my cell phone saying that the payment was made.
But Adobe says you didn't buy Adobe Cloud.
Please return my money
Please solve it

This topic has been closed for replies.

Correct answer Manan Joshi

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support by following the steps mentioned by @Peru Bob and @kglad
-Manan

Н

Нурми29558610vo4k

Participant

Please return my money! This is 3rd time you give money from my card for this month

Н

Нурми29558610vo4k

Participant

You have to give my money back,11,19 USD
ADOBE PHOTOGPHY PLAN+ 22,39 USD
ADOBE PRODUCTS+11,19 USD
ADOBE PHOTOGPHY TRIAL
7 th of April, 20th of April and today.

kglad

Community Expert

@Нурми29558610vo4k

contact adobe support (these are user forums) to correct the error. there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Nancy OShea

Community Expert

Sorry for your experience. It sounds like you're not logged in to the correct account. Please follow steps below.

1. Open your CC Desktop Application.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

Hope that helps.

Nancy O'Shea— Product User & Community Expert

M

Manan Joshi

Correct answer

Community Expert

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support by following the steps mentioned by @Peru Bob and @kglad
-Manan

-Manan

Peru Bob

Community Expert

Alternatively, https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

kglad

Community Expert

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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