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Please return my money

New Here ,
Mar 20, 2021 Mar 20, 2021

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I just paid 23100 KRW through the Adobe Student Plan.
Money has been drained from my account
Can't use the cloud
An e-mail came to my cell phone saying that the payment was made.
But Adobe says you didn't buy Adobe Cloud.
Please return my money
Please solve it

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correct answers 1 Correct answer

Community Expert , Mar 20, 2021 Mar 20, 2021

Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support by following the steps mentioned by @Peru Bob and @kglad 
-Manan

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Community Expert ,
Mar 20, 2021 Mar 20, 2021

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html

click contact us (= cryptic icon in the lower right)

kglad_0-1616243601000.png

in the chat field, type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Mar 20, 2021 Mar 20, 2021

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Alternatively, https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Mar 20, 2021 Mar 20, 2021

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support by following the steps mentioned by @Peru Bob and @kglad 
-Manan

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Community Expert ,
Mar 21, 2021 Mar 21, 2021

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Sorry for your experience.  It sounds like you're not logged in to the correct account.  Please follow steps below.

 

1. Open your CC Desktop Application.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Apr 24, 2023 Apr 24, 2023

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Please return my money! This is 3rd time you give money from my card for this month 

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New Here ,
Apr 24, 2023 Apr 24, 2023

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You have to give my money back,11,19 USD
ADOBE PHOTOGPHY PLAN+ 22,39 USD
ADOBE PRODUCTS+11,19 USD
ADOBE PHOTOGPHY TRIAL
7 th of  April, 20th of April and today. 

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Adobe Employee ,
Apr 24, 2023 Apr 24, 2023

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Hi there,

 

Happy to help! I understand that you want to discuss about the refund with Adobe.

 

We would request you to contact our Customer Support team and you will get all the help you require in order to resolve the issue.

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
Apr 24, 2023 Apr 24, 2023

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LATEST

@Нурми29558610vo4k 

 

contact adobe support (these are user forums) to correct the error.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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