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J
Jerry5EE8
Participant
April 15, 2022
Answered

Please tell me how to get to someone in the Adobe company so I can change the plan I have!!!!!

  • April 15, 2022
  • 3 replies
  • 215 views

Please, someone, tell me how to contact a person that can help me change the plan I just signed up for today. I can't sign on because I dont know my password and I can't change anything with out having a password.  I don't want or need to spend $15.00/month for something I use, perhaps once a year. Hep me get free!!!

Thank you,

Jerry Winter

 

    This topic has been closed for replies.
    Correct answer Nancy OShea

    With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your Adobe ID (email) and password. 
    https://account.adobe.com/plans

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    3 replies

    Nancy OShea
    Community Expert
    Nancy OSheaCommunity ExpertCorrect answer
    Community Expert
    April 16, 2022

    With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your Adobe ID (email) and password. 
    https://account.adobe.com/plans

     

    ===============
    How do I Cancel my Subscription?
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    ===============
    Subscription & Cancellation Terms:
    https://www.adobe.com/legal/subscription-terms.html

    CONTACT ADOBE SUPPORT:
    ================
    Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

     

    Nancy O'Shea— Product User & Community Expert
    T
    Test Screen Name
    Legend
    April 16, 2022

    How did you manage to buy a plan without knowing your password? You may need to go through "I forgot my password" stuff.

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    April 16, 2022

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
    -you MUST also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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