Please tell me how to get to someone in the Adobe company so I can change the plan I have!!!!!

New Here ,
Apr 15, 2022 Apr 15, 2022

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Please, someone, tell me how to contact a person that can help me change the plan I just signed up for today. I can't sign on because I dont know my password and I can't change anything with out having a password.  I don't want or need to spend $15.00/month for something I use, perhaps once a year. Hep me get free!!!

Thank you,

Jerry Winter

 

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correct answers 1 Correct answer

Adobe Community Professional , Apr 16, 2022 Apr 16, 2022
With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your Adobe ID (email) and password.  https://account.adobe.com/plans =============== How do I Cancel my Subscription? https://helpx.adobe.com/manage-account/using/cancel-subscription.html =============== Subscription & Cancellation Terms: https://www.adobe.com/legal/subscription-terms.html CONTACT ADOBE SUPPORT: ================ Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen...

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Adobe Community Professional ,
Apr 15, 2022 Apr 15, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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LEGEND ,
Apr 16, 2022 Apr 16, 2022

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How did you manage to buy a plan without knowing your password? You may need to go through "I forgot my password" stuff.

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Adobe Community Professional ,
Apr 16, 2022 Apr 16, 2022

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With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below with your Adobe ID (email) and password. 
https://account.adobe.com/plans

 

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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