Pop-up post

[palmharborviking]

Why am I getting this pop up window that will not go away? It says "You have 3 days until your unlicensed Adobe app is disabled. Replace your Adobe apps at a discount - start with a 7-day free trial today. Learn More" I have no unlicensed Adobe apps.

[kglad]

do you have any legacy (eg, non-subscription) adobe apps installed?

[palmharborviking]

The only Adobe apps I have are the ones I've downloaded from Adobe Cloud.

[kglad]

oh.  check your account, https://account.adobe.com

does it show any payment problem?

[palmharborviking]

My payment is not due until tomorrow and it looks all correct. I should mention that this pop up is only appearing on one of my computers. I use this account on 3 total unlogging out of 1 when I go back and forth. Right now I'm in the process of uninstalling all of the Adobe apps on my MacBook Pro which is where I am having the problem with the pop. Once I get everything uninstalled I will see if the pop-up stops.

[kglad]

on the problematic computer, reset the cc desktop app.

[palmharborviking]

Actually it seems to have stopped. Once I uninstalled Photoshop it stopped. It was continuously coming up. It would go away for about 30 seconds and then come back for a couple of minutes. Now it's gone!

[kglad]

did you reinstall ps?

[palmharborviking]

Just did. So far so good.

[kglad]

great.  keep us updated.

[Jeffrey_A_Wright]

Sorry for any unexpected licensing errors you have been encountering, Palmharborviking. I reviewed the account you used to post to this public discussion forum, and your subscription is active. If you encounter any additional errors on this computer, then try the solutions listed in https://adobe.ly/3R1M88y to confirm the device is not blocked from seeing your paid subscription. ^JW

[palmharborviking · Accepted solution]

Thanks for the reply Jeffrey. It seems that uninstalling and installing the programs solved it. Hasn't happened again since I did that. Thanks!

[Jeffrey_A_Wright]

Excellent, any new errors likely won't show up for a few days, Palmharborviking, so bookmark this discussion, if you need to return to it. Thanks! ^JW