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Por qué me están cobrando???

New Here ,
Jan 16, 2023 Jan 16, 2023

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Me estan cobrando una mensualidad y no se por qué?? Miro y no tengo ningun plan que cancelar. No tengo nada que pagar y me diguen cobrando. Y lo peor de todo es que no encuentro ni donde preguntar ni ninguna manera de contactar. Quiero que no me cobren más y me devuelvan lo que me han robado!!!

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Community Expert ,
Jan 16, 2023 Jan 16, 2023

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there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

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