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Positive log-in in Adobe CC app and anyone app doesn't work

New Here ,
Nov 25, 2019 Nov 25, 2019

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Hello users,

I use Adobe CC with Windows 8.1 64-bit Samsung laptop.

I have installed CS6 package from a few years.

Yesterday I installed on this laptop "InDesign_12_LS20_Win64", "AdobePhotoshop18-mul_x64".

Only this versions is comaptible with Windows 8.1.

When I open the window CC app I have: ID (version 15.0) shows incompatible (In control panel no program installed) and on the list below: ID CC 2017 (version 12.1.0) shows "Try" button and ID CS6 (open and work good).

When I click on ID CC 2017 CC app shows information about atribution to my correct e-mail address, next I click log on button and next window shows me information that my licence is atrribution to my correct e-mail address and I click "Continue" button. Next window is window again with information about atribution to my correct e-mail address.

All the time over and over again.

I deinstalled Adobe CC 2017, restart computer and installed ID again.

I switched off my antivirus firewall.

No effects.

Anybody help me?

 

TOPICS
Account management, Activation, CC FAQ, Creative Cloud, Installation, New user

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Adobe Community Professional ,
Nov 25, 2019 Nov 25, 2019

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attach a screenshot showing with which id version you're having a problem.

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New Here ,
Nov 26, 2019 Nov 26, 2019

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My version Creative Cloud 3.9..1.335

 

screen 01.jpgscreen 02.jpgscreen 03.jpg

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Adobe Community Professional ,
Nov 26, 2019 Nov 26, 2019

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if you're repeatedly asked to sign in to creative cloud: https://helpx.adobe.com/in/download-install/kb/adobe-sign-in-loop.html

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New Here ,
Nov 26, 2019 Nov 26, 2019

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Thanks for link to resolve my problem, but I don't see "Owner section" below:

3. Set permissions:

ad. 4

in my laptop I see:

screen 04.jpg

 

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Adobe Community Professional ,
Nov 26, 2019 Nov 26, 2019

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using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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