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Prélèvement abusif

New Here ,
Feb 06, 2023 Feb 06, 2023

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Bonjour, 

 

Je ne sais pas si je suis la seule dans ce cas, mais j'ai résilié mon adhésion à creative cloud au terme de la version d'essai et j'ai quand même été prélevée de 20€. J'ai donc vérifié sur mon espace en ligne que j'avais bien résilié cet abonnement ce qui était bien le cas, je n'avais "aucune formule payante en cours". Cependant, je continue d'être prélevée tous les mois de 20€ alors que cela fait un moment que j'ai fait part du problème au service client d'adobe, qui m'ignore complètement. 

 

Savez-vous comment faire pour contacter directement quelqu'un ? Je ne sais plus quoi faire pour stoper ce prélèvement abusif et pour qu'on arrête de m'ignorer ... 

 

Merci par avance pour votre aide. 

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correct answers 1 Correct answer

Community Expert , Feb 06, 2023 Feb 06, 2023

contact adobe support and they'll fix the problem.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scamm

...

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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contact adobe support and they'll fix the problem.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc services>

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New Here ,
Apr 07, 2023 Apr 07, 2023

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Dear Kglad

 

There is no way to contact anyone at adobe 

It's amazing how they don't care with their clients 

If you have any email please give us 

Thank you 

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Community Expert ,
Apr 08, 2023 Apr 08, 2023

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LATEST

@JACQUES29304551fdwp 

 

there is no way to initiate contact with adobe via email.  again, there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Apr 07, 2023 Apr 07, 2023

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Bonjour Margaux

Je suis dans le même cas, pas moyen de trouver une réponse ou joindre quelqu'un 

Avez vous trouvé une solution ? 

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