prélevé sans avoir pris d'abonnement

[judo_club_noyon_5370]

Bonjour,

Je sui prélevée depuis octobre 2023 et je ne comprends pas pourquoi ? Je n'ai pas pris d'abonnement et n'ai jamais utiliser les services. Comment puis je faire ? Est-il possible d'avoir un remboursement ?

Cordialement

[damiendeberlin2025]

Merci de votre information. Damien Carbon

[kglad]

@damiendeberlin2025 

posting here isn't going to cancel your subscription.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

[John T Smith]

What do you see for your account at https://account.adobe.com/

If you do not have a subscription contact the fraud number for your credit card

[Jeffrey_A_Wright]

Judo-Club_Noyon, you have an active subscription. Please see https://adobe.ly/3F8Ms2B for information on how to review the invoices for your billing history. ^JW

[judo_club_noyon_5370]

Oui j'ai vu mais je n'en suis pas à l'origine, ce compte n'a jamais été utilisé. En tout j'ai dejà payé 445.14 euros pour un service que je n'utilise pas et on me demande 78.62 euros de frais de résiliation c'est dingue cette histoire

[Jeffrey_A_Wright]

Thanks for the update. If you are not using the service then please complete the self-cancellation process listed at https://adobe.ly/4i1lM2a. You can find information more information on the terms of the subscription and the fees associated with it at https://adobe.ly/4imy6KN. ^JW