PR ADOBE CR ADOBE 2 they tried to charge me again

Forum|Forum|1 year ago
October 1, 2024
2 replies
272 views

This is evidence that ADOBE is trying to charge me when I have no plans. I tried contacting the community they answered and gave me a lot of different solutions which none of them worked. I want to talk to someone, if they try to charge me again I will proceed, this cant be, I literally followed the rules.

Then this guy tells me I do have an active plan

I WANT TO CANCEL MY SUBSCRIPTION, actually I WANT TO DELETE MY ACCOUNT

This topic has been closed for replies.

John T Smith

Community Expert

If you don't have a plan contact the fraud people at your credit card

Peru Bob

Community Expert

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

If you have trouble canceling, please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You can also contact Adobe by X (was Twitter):
https://twitter.com/AdobeCare

J

jalil_9212Author

Participant

I already tried all the solutions they gave me, I really think is something with you guys, can someone please manually cancel my subscription??

Look, when I type agent, it tells me I do not have any plans but then why are they trying to charge me

kglad

Community Expert

no one here can cancel for you.

and from the screenshot it doesn't appear you have a subscription. ie, you already cancelled?

check https:// account.adobe.com

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