Premier Pro subscription issue.

[yuksel_tedavi]

I purchased a Premier Pro subscription. However, when I install the app, I receive a "Subscription status verification error." I've followed all the instructions, but unfortunately, I receive the same error every time. I need your urgent help.

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Shivangi_Gupta]

Hi yuksel_tedavi,

We appreciate you reaching out. Could you try the steps listed here? https://adobe.ly/3VBTuSo

Let us know if it helps.

^Shivangi

[yuksel_tedavi]

I've tried all of these instructions and I keep getting the same error.

[kglad]

does your account show what's expected?

[yuksel_tedavi]

My payment appears as an Open Authorization.

[yuksel_tedavi]

My payment information appears as an Open Authorization.

[kglad]

yes, confirmed by @Jeffrey_A_Wright 

your computer is not contacting adobes servers.  is that your personal computer?

[yuksel_tedavi]

Yes. It's just my personal computer.

[kglad]

did you set your date /time (and make sure your time is not am when it should be pm (or vice versa).  did you stop it from synchronizing?

[yuksel_tedavi]

I have a subscription. I paid. However, when I open Adobe Premiere Pro, it gives me a "Subscription status verification error" and the program closes.

[kglad]

check your account, https://account.adobe.com

what's it show?

again:

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Jeffrey_A_Wright]

Yuksel, thanks for the update, I am sorry you are blocked from using your new active subscription. Did you encounter any error messages while implementing the solutions suggested by Shivangi at https://adobe.ly/4gMCHFY?

Per Kglad's question, I can confirm that your new subscription is active, but we have not heard from the device you are currently attempting to utilize Premiere Pro on. Is there anything else we should know about the device you are attempting to use Premiere Pro on, Yuksel? Is the device or network managed by an organization? Was Premiere Pro already installed on the computer or were you able to install it without errors through the Creative Cloud Desktop app.

Please see https://adobe.ly/3KkXwMC for additional solutions you can implement to allow the computer to see your new active subscription, Yuksel. ^JW