Premiere Pro refund problem

Hi all,

Thank you for your replies, I contacted support as advised and they confirmed my refund has been accepted and that I should wait 5-7 days. I'm not sure if there is a way to track your refund on Adobe as it would be really useful in situations like these. Thanks everyone for your help. 

Refunds take sometime to process, and may take a week or so to materialize. Having said that do the following to be on the safe side

• Ensure that your cancellation did go through properly. Did you get a confirmation email or something that can prove that the process was successfull?
• If you don't have a confirmation then probably its not cancelled and you need to do it again
• To be totally sure of the status. Contact support and verify the status of cancellation and refund. If not cancelled you can ask them to cancel it for you as well

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

you may have done something wrong, or adobe may have done something wrong, or perhaps everything is ok.  BUT you should not assume all's well, and therefore contact adobe support to get clarification.  and save the chat log so you have proof of what you were promised.

using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true.

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.