Premium not working

[kirby_5444]

I have paid for premium & have since changed phone. I have signed in with the account premium was brought for & it is not giving me access to the features on my new device. Can you remedy this please as the subscription isn't cheap?

[kglad]

if you subscribed via a mobile app store, contact that store.

[John T Smith]

>have since changed phone

You must contact Apple for iphone or Google for Android phone

[kirby_5444]

It was purchased on Apple device & I have switched to Android, can I get it transferred do you know?

[kglad]

sure.  again, contact the vendor.

[Jeffrey_A_Wright]

Kirby, when contacting Apple and Google, please make sure to log in using the account you used to purchase your subscription. The account you used to create this public discussion thread does not have active subscriptions or recent transactions. ^JW