Prepaid CC subscription not added to the end of my existing subscription!

Question

Hi,I added a prepaid CC subscription to my exisating CC sub of the same type, but instead of adding the extra year to the end of the existing sub it jut added another one right now! Can you please change that?BTW I don't like discussing account issues in an open forum but it is impossible for me to find a way to contact a real support person by phone or chat. I only get prewritten FAQs everywhere I search on the adobe-site. As a paying customer with a payment issue I find extremely concerning.

kglad · Answer

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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