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zeinaba47089063
zeinaba47089063
Participant
March 29, 2020
Question

Price increase

  • March 29, 2020
  • 3 replies
  • 815 views

Hi,

Can someone please tell me why Adobe has increased its monthly payment from £24.96 to £49.94!? That's a huge increase and I wasn't even informed. Just a shocking bill at the beginning of the month. And is there a way to simply just purchase three of the apps? 

    This topic has been closed for replies.

    3 replies

    L
    lanpav
    Participant
    December 30, 2022

    I am in shock that my invoice increased by $64.00!! WTF???? This is ridiculous! Theives!!! I don't get anything extra. SAme old bull!. I just have the simple adobe plan! This is bull! 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    December 30, 2022

    @lanpav 

     

    if that's a monthly increase for an individual subscription, it's incorrect.

     

    but because it's unclear what you're referencing. so, if you want help, what exactly is the simple adobe plan that you have?  (embedding a screenshot of the invoice with personal info removed would be helpful.)

    L
    LISA267260588gl8
    Participant
    October 21, 2022

    i just saw my rate was increasing to by 5 dollars, currently i'm paying about 200 per year, i'm probably going to cancel my subscription. when i first started it was a set fee per year and then it went to monthly. i use this for my job not for me personally so it's not worth it.

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    October 21, 2022

    @LISA267260588gl8, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human
    inform the agent that you want to cancel.

    Just Shoot Me
    Just Shoot Me
    Legend
    March 29, 2020

    And how long ago did you start your subscription? Was it about a year ago? Adobe offered a reduced rate for the first year of the subscription. At the end of that year the subscription cost would go up to the normal rate.

     

    Or it could also have to do with the Exchange Rate from your currency to the US Dollar.

    zeinaba47089063
    zeinaba47089063Author
    Participant
    March 29, 2020

    I started in 2017 and I had the student discount, then that stopped in 2018 and it went to the 'normal rate' (£24.96) in 2018 and that continued until Mar 21, 2020 and the price went up to £49.94. So I'm not too sure what's going on there.

     

    Thanks for the reply. 

    Just Shoot Me
    Just Shoot Me
    Legend
    March 29, 2020

    To my knowledge there has never been a Normal Rate of 24.xx (whatever currency name) a month for the Full Adobe program subscription. That sounds like the Reduced Introductory rate given to New Custoners only.

     

    To check this go to the main Adobe website in your country, Adobe.com, and check the current going rate for the Full program subscription. That should be easy enough to do.

    This is for the USA.

     

    Standard rate is 52.xx a month and it seems Adobe has a special going on and it is now 39.xx. Which sounds around the same as what you are now paying in British Pounds.

     

     

     

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