Pro and generative AI - Adobe Product Community - 15488721

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JolenMo11y

New Here ,

I have Adobe Pro. My plan includes generative AI but it is not available without paying more. Please help.

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kglad

Community Expert ,

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

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John T Smith

Community Expert ,

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>I have Adobe Pro

The company name is Adobe... do you mean Acrobat Pro?

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