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Matea2843667595k7
Participant
February 16, 2023
Answered

Probeabo

  • February 16, 2023
  • 2 replies
  • 457 views

Hallo, ich habe mein Adobe-Probeabo rechtzeitig gekündigt, jedoch wird mir jeden Monat 23.99€ vom Konto abgezogen. Was muss ich machen, damit das gestoppt wird?

This topic has been closed for replies.
Correct answer Rashmi27002770wxve

Hi there,

 

Thank you for writing to us. Happy to help!

 

We have checked your account and we see that you have cancelled your subscription under the email address associated with the community.

 

Since, this is a community forum, we would request you to contact our Customer Support team to discuss about the billing issue and you will get all the help you require in order to resolve the issue.

 

We are happy to share the link that can help you to connect with the Adobe Customer support via chat. 

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 16, 2023

check your account to confirm, everything is as your expect, https://account.adobe.com.

 

allow 7-14 days for a refund if money was already withdrawn and you cancelled during the trial period.

    R
    Community Manager
    Rashmi27002770wxveCommunity ManagerCorrect answer
    Community Manager
    February 16, 2023

    Hi there,

     

    Thank you for writing to us. Happy to help!

     

    We have checked your account and we see that you have cancelled your subscription under the email address associated with the community.

     

    Since, this is a community forum, we would request you to contact our Customer Support team to discuss about the billing issue and you will get all the help you require in order to resolve the issue.

     

    We are happy to share the link that can help you to connect with the Adobe Customer support via chat. 

    https://helpx.adobe.com/contact.html?rghtup=autoOpen

     

    If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

     

    Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

     

    Hope the information was helpful to you. Please let me know if you have any further questions.

     

    Sincerely,

    Rashmi Swain

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