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problem with my subscription

New Here ,
Apr 09, 2023 Apr 09, 2023

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I have a problem with my subscription. When I logged into my account, I found that I do not have any subscriptions, although every month funds are debited from my account to pay for the adobe photography plan. I did not receive any e-mail messages about the renewal or termination of the subscription.

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Community Expert ,
Apr 09, 2023 Apr 09, 2023

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contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from cc desktop >

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Community Expert ,
Apr 10, 2023 Apr 10, 2023

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Check at https://account.adobe.com if there is an error message, for example, about a failed payment.

ABAMBO | Hard- and Software Engineer | Photographer

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