problem with payment / incorrect billing info

[ican agoesdjam]

Since 23rd july till today i can't pay the billing. everytime i fill my debit/credit details always failed. i try with my 2 debit cards (visa & master) & 1 credit card visa. all failed. already talk with a tons of agent & adobe sales, and all of them can't fix the problems. They help me with the billing address, make a new quotes, fill secure payment, make new adobe id, reset my account and change the password, etc. All failed! And always end up with the: 'check your bank, we cant read your card in our system". and of them told me maybe the bank block my card for international purchase. Kinda impossible coz i use the same debit card for facebook ads.

i already check all my bank, and they said all good and they didnt receive any purchase quotation from adobe.

FYI last May i still subscribe adobe with the same debit card payment. but in June because i dont have a project during pandemic covid 19, i stopped the subscription. And now i want subs back with the same card but didnt works. i even try with another card.

i believe there is something wrong with adobe finance/payment system. maybe they think im a hacker or something.

i hope there is Adobe Employee with good skill read this and fix my problem.

I really need to subs adobe since right now i have a project to do.

or anyone can help me?

[Dj_Creative_enthusiast · Accepted solution]

Hi,

Thank you for posting your query here.

Since this is a public forum, we can't help with account and/or payment problems.  You may need the link to Adobe support.

Please click the link below to contact Adobe staff to help : https://helpx.adobe.com/contact.html

Be sure to remain signed in with your Adobe ID before accessing the link below

Please be aware that Adobe's staffing is impacted by the virus, so wait times are long.

Thank you.

[Adria27813299w5i6]

Buenos días,

me hice la subscripción de prueba de uno de vuestros programas. Después de hacer la prueba y darme de baja, dos meses después me han cobrado 120,94eu... me parece una falta de profesionalidad por parte de la empresa. No entiendo como puede pasar estas cosa la verdad, alguien sabe algun telefono de atención al cliente en españa?

[kglad]

@Adria27813299w5i6 

you should contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...