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problem with payment / incorrect billing info

New Here ,
Aug 03, 2020 Aug 03, 2020

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Since 23rd july till today i can't pay the billing. everytime i fill my debit/credit details always failed. i try with my 2 debit cards (visa & master) & 1 credit card visa. all failed. already talk with a tons of agent & adobe sales, and all of them can't fix the problems. They help me with the billing address, make a new quotes, fill secure payment, make new adobe id, reset my account and change the password, etc. All failed! And always end up with the: 'check your bank, we cant read your card in our system". and of them told me maybe the bank block my card for international purchase. Kinda impossible coz i use the same debit card for facebook ads.

i already check all my bank, and they said all good and they didnt receive any purchase quotation from adobe.

FYI last May i still subscribe adobe with the same debit card payment. but in June because i dont have a project during pandemic covid 19, i stopped the subscription. And now i want subs back with the same card but didnt works. i even try with another card.

 

i believe there is something wrong with adobe finance/payment system. maybe they think im a hacker or something.

i hope there is Adobe Employee with good skill read this and fix my problem.

 

I really need to subs adobe since right now i have a project to do.

 

or anyone can help me?20200803_210603.jpg

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Account management, Billing

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correct answers 1 Correct answer

Adobe Community Professional , Aug 05, 2020 Aug 05, 2020
Hi, Thank you for posting your query here. Since this is a public forum, we can't help with account and/or payment problems.  You may need the link to Adobe support. Please click the link below to contact Adobe staff to help : https://helpx.adobe.com/contact.html Be sure to remain signed in with your Adobe ID before accessing the link below Please be aware that Adobe's staffing is impacted by the virus, so wait times are long. Thank you.

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Adobe Community Professional ,
Aug 05, 2020 Aug 05, 2020

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Hi,

 

Thank you for posting your query here.

 

Since this is a public forum, we can't help with account and/or payment problems.  You may need the link to Adobe support.

Please click the link below to contact Adobe staff to help : https://helpx.adobe.com/contact.html

Be sure to remain signed in with your Adobe ID before accessing the link below

 

Please be aware that Adobe's staffing is impacted by the virus, so wait times are long.

 

Thank you.

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