• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problem with payment

Guest
Nov 19, 2021 Nov 19, 2021

Copy link to clipboard

Copied

Hello Adobe community could you pleas help me. I had a problem with my payment. Recently adobe had already charge me for 29,74€ euro for Monthly basis last Nov. 13 and i was schock today Nov. 19 when Adobe charge me again of another 29,74€. I was really confused, supposedly my Subscription ends next month December 13. Thank you ver much.

 

Invoice Number: REMOVED - do not post private information in a public forum

TOPICS
Account management

Views

131

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 19, 2021 Nov 19, 2021

Copy link to clipboard

Copied

This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Guest
Nov 21, 2021 Nov 21, 2021

Copy link to clipboard

Copied

LATEST

Thank you very much for your reply, i had really difficulties on where can i contact  Adobe so i just made a post in here but anyways thanks for youre help.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines