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Problema com cancelamento do plano

New Here ,
May 19, 2023 May 19, 2023

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Gostaria de cancelar o meu plano, mas estou enfrentando dificuldades.

 

Para cancelar o plano devo ir em gerenciar planos e clicar em cancelamento, ocorre que ao tentar acessar esse submenu sou enviada para a atualização de forma de pagamento.

 

Dito isso, solicito que meu plano seja cancelado. É simplesmente absurda a hipotese de ter que atualizar os dados de cobrança para poder efetuar o cancelamento do plano.

 

Espero providencias.

 

Grata

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Community Expert ,
May 19, 2023 May 19, 2023

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[Moderator moved from Using the Community forums to Account, Payment & Plan.]

 

The online system won't accept a cancellation unless your payment method is current.

 

You may cancel within 14 days of joining and receive a refund. 

After 14 days, there is a 50% early termination fee.

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.
https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Expert ,
May 19, 2023 May 19, 2023

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discuss with adobe support.  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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