Problema de cancelación

Forum|Forum|1 year ago
June 2, 2024
2 replies
298 views

Habia solicitado la prueba gratis de 7 dias y lo cual se me olvido cancelar antes de la fecha, pague los 18.612 con el iva que me cobraban y ahora lo quiero cancelar y me estan cobrando 86.020 anticipado al cancelarlo "por el compromiso anual" que yo no contrate supuestamente y yo contrate el mensual.

Windows

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John T Smith

Community Expert

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you enter your credit card number to buy a subscription
-LONG discussion here, with link to Nancy O'Shea 'arrows' in subscription information
-And the difference between an actual Monthly subscription and Annual paid Monthly
https://community.adobe.com/t5/account-payment-plan-discussions/adobe-scam-1-year-subscription-payment/td-p/14133040
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

kglad

Community Expert

you probably subscribed to the annual subscription paid monthly. you can confirm by checking your account, https://account.adobe.com

J

JUAN PABLO38400594m6ce

Participant

Hola disculpa la molestia yo Estoy teniendo el mismo problema pero en mi caso es en adobe creative cloud y tengo la facturación anual mensual y yo quiero evitar que me cobren eso saben si hay una forma de cambiar ese tipo de facturación para poder evitar pagar ya que soy estudiante y no tengo ese dinero para pagarlo

kglad

Community Expert

@JUAN PABLO38400594m6ce

regarding cancellation: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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