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Francisco29124841ic79
Participant
March 28, 2023
Answered

Problemas con cobro indebido

  • March 28, 2023
  • 3 replies
  • 1097 views

Buenas tardes,  baje version de prueba de adobe acrobat pro que dura 7 dias. En ese plazo cancele la suscripcion pero a pesar de eso me generaron un cobro de $16.300.- aprox.  Luego de esto ingese nuevamente a la aplicacion para darme de baja nuevamente y dicen que me cobraran $ 62.000 por termino anticipado de contrato, cosa que nunca autorice.  Favor revisar la situacion e informarme a la brevedad.

Mi correo es [Moderator deleted private information. Please do not post private information like e-mails and phone numbers]

 

Encuentro una sinverguenzura lo que hicieron,  necesito una solucion a la brevedad

 

[Moderator moved the thread to the correct forum]

    This topic has been closed for replies.
    Correct answer kglad

    if you successfully cancelled during the trial period, there's no penalty for early cancellation.  if you cancelled after the trial period you are liable for the early cancellation fee.

    3 replies

    L
    leonel_3030
    Participant
    August 14, 2024

    Al parecer son unos ladrones.  No hay forma de comunicarse con ellos, pero bien que cobran cosas que uno no ha autorizado

     

      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      August 14, 2024

      there are 2 ways to contact adobe support; chat and twitter (now x):

      chat:
      if you have or want to purchase a subscription, use a browser that allows popups and cookies
      and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
      in the chat field (lower right), type AGENT
      be patient, it can take quite a while to reach a human.

      twitter/x:
      tweet @AdobeCare

      p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

      kglad
      Community Expert
      kgladCommunity ExpertCorrect answer
      Community Expert
      March 28, 2023

      if you successfully cancelled during the trial period, there's no penalty for early cancellation.  if you cancelled after the trial period you are liable for the early cancellation fee.

      B
      Brenda29143400g8kg
      Participant
      March 29, 2023

      Esto no está correcto, a mi me han cobrado 98€ por una cancelación y estaba dentro de los primeros 14 días después del periodo de prueba, donde en vuestra pagina pone claramente, que si estás en los primeros 14 días desde que se ha activado el plan, se puede hacer la cancelación del plan sin cobros de cancelación. 

       

      y no hay menera de contactar para que me devuelvan mi dinero. 

       

       

        B
        Brenda29143400g8kg
        Participant
        March 29, 2023

        yo estoy igual, y no hay manera... adobe lo pone tan dificil cuando quieres quejarte y reportar cobros ibndebidos, he gastado más horas que nunca tratando que me devuelvan 98€ inaceptable. 

         

         

          Abambo
          Community Expert
          AbamboCommunity Expert
          Community Expert
          March 28, 2023

          The early termination fee has been authorized by you, by accepting the terms&conditions of the subscription. 

           

          You may try to contact Adobe customer care for a solution. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled, you need to accept cookies! If the chat window fails to open, or is non-responsive, use a different device and/or browser to start the interaction.
          Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Kindly note that phone charges may apply.

          For support via Twitter:
          https://twitter.com/AdobeCare

          (see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
          https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)



          Important: Adobe does NOT contact you unsolicited by e-mail or direct message. If you get contacted by direct message from a person, claiming to be an Adobe employee, look at that profile and look, if they bear the “Adobe Employee” marking under their name. Adobe support does not use Skype to give you support.


          If in doubt, ask the forum.

          ABAMBO | Hard- and Software Engineer | Photographer
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