Problemas con mi plan

[chili_4214]

Pague la suscripcion mensual de Efter Effects y se me está haciendo otro cargo, así que necesito hablar con algun agente real pero el asistente virtual nunca me da solución, no srive para nada, alguien de ustedes que me pueda ayudar a contactar a los agentes de adobe? se los voy a agradecer.

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?

[chili_4214]

yes, I have more than one suscription, when I paid for After Effects, I didn't ask for Adobe Stock and Adobe is charging me for that plan that I don't need. I need to cancel Adobe Stock and get a refund.

[kglad]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

[Kanikas]

Hi chili_4214, 

I hope you were able to cancel subscription by the help of steps shared above? Let us know if there is anything else you need help with. 

Thanks 
^KS

[chili_4214]

Hi kanikas

I already canceled my subscription plan for adobe stock 10, thanks for ask about it. If anything new comes up, I'll let you

[kglad]

@chili_4214 

did you cancel within 14 days of your stock trial start?

[chili_4214]

Hello my friend Kglad

Do you remember me? A couple of months ago I asked you for help canceling a charge Adobe made to me for a service called Adobe Stock. Well, Adobe has charged me again for Adobe Stock. Could you help me again? I would be very grateful.

[chili_4214]

Hi Kanikas

Do you remember me? A couple of months ago I was asking for help to cancel a charge Adobe made to me for a service called Adobe Stock. I'm noticing that Adobe charged me for that service in November. And now in December, Adobe charged me again for Adobe Stock. Do you know who I can contact to cancel the Adobe Stock service? I would be very grateful for your help.

[kglad]

@chili_4214 

you don't need to post the same message twice.  we all can read your post (and you can address multiple people in the first line of your posts).

anyway, check your account, https://account.adobe.com

does it show a stock subscription?

[chili_4214]

Hi Kglad

What I need is to cancel the Adobe Stock service and get a refund for a service I don't use and don't even know what it's for. I'm sharing a screenshot of an email Adobe sent me two months ago saying the service was already canceled. So, if it's already canceled, why are they still charging me? I'm also sharing screenshots of an email I received on October 6th notifying me that the Adobe Stock charge was canceled.

[kglad]

what's your account show?

[chili_4214]

[kglad]

that looks like a stock subscription in nov and dec.  could you you have restarted stock in nov?

[chili_4214]

[kglad]

i already saw the refund in your account for oct.

[chili_4214]

Yesterday I realized that I was also charged for Adobe Stock in November. I wasn't aware of the November charge because in the email I shared with you, Adobe notified me that they had canceled the Adobe Stock product from my plan. I also have another email confirming the refund of the initial payment for that service. Here's that email:

[kglad]

then contact support.

[chili_4214]

How can I contact them? When I've tried to contact them, I only get a virtual assistant who doesn't connect me to technical support. In fact, I haven't been able to speak to anyone from technical support at all; you're the only person who has helped me so far.

[kglad]

type agent to bypass the bot.

[chili_4214]

Good afternoon Kglad

Where can I contact an agent? So far, I can only speak to the bot.

[Jeffrey_A_Wright]

Chili, I am sorry you are blocked from reaching us or managing your commitment. You will need to speak with us directly since your account is currently past due. You can click on https://adobe.ly/3MwnWvL to speak directly with a member of our team, Chili. I recommend trying the link with a different device. If you are still unable to reach anyone or are redirected to this public discussion forum, please ask someone locally for help, Chili. ^JW

[chili_4214]

What's up my friend Kglad?

I finally canceled my Adobe Stock 10 subscription. I'm only left with the Adobe After Effects subscription, which is the software I really need for working. I hope to receive a refund for that canceled subscription. Thanks for your help.

[chili_4214]

Que tal a toda la comunidad Adobe

Necesito ayuda con urgencia, pues en Octubre comencé a pagar la mensualidad de Adobe After Effects pero el sistema me ha incluido otra función llamada Adobe Stock la cual no uso y nisiquiera sé para que sirve. En esos primeros dias de Octubre cuanto noté que el sistema me hacia el cargo por Adobe Stoke lo cancelé y me prometieron que no habría más problemas, sin embargo, hace unos días cuando Adobe me cobro la mensualidad de Diciembre por After Effects, también me volvió a hacer el cargo por Adobe Stoke y según mi historial de facturación también me hicieron ese cargo en Noviembre pasado. Entonces necesito que alguien me ayude a cancelar ese servicio que yo no utilizo y que me hagan devolución del dinero porque si no obtengo ayuda, cancelaré mi subscripción a todo el plan incluido After Effects que es un excelente software. Pero si no obtengo ayuda me cambiaré a otro software como Motion Array o Capcut.

[Peru Bob]

See here:
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and here:
https://helpx.adobe.com/manage-account/using/cancel-subscription.html