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Problemas de cuenta

New Here ,
Nov 21, 2022 Nov 21, 2022

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Hola. El día 13 de noviembre hice compra de la palicación Adobe InDesign, la cual pude utilizarla duante un periodo de una semana, hasta que me pidio verificar mi identidad, haciendo lo anterior y accediendo a mi cuenta, me aparece como si tuviera una cuenta gratuita, el problema viene cuando mensualmente se me estará haciendo un cargo por la aplicación, y ya quiero desactivar la cuenta. ¿Qué puedo hacer?

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Community Expert ,
Nov 21, 2022 Nov 21, 2022

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If you purchased and are still being prompted as a user of free trial then have a look at the following link

https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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