Problems after enter the redemption code in Mac

Forum|Forum|10 months ago
April 21, 2025
3 replies
479 views

I entered the redemption code into my Adobe account for the Creative Cloud Photography plan, and everything seems to be working, but when I go to my Adobe account to check the new expiration date, the old one is still there. What can I do?

macOS

Correct answer Jeffrey_A_Wright

Thanks for the update, Valfer. We are currently conducting maintenance that could affect the ability to apply or redeem a redemption code. Please bookmark this discussion and follow the steps in https://adobe.ly/3Y7Oyq1 to redeem your code in 24 to 48 hours. ^JW

Shivangi_Gupta

Community Manager

Hi @valfer_1964,

As per the account info, the subscription's end date is April 23, 2025.
When did you use the redemption code? As the expert mentioned above, please wait for 24-48 hours.

^Shivangi

V

valfer_1964Author

Participant

Hi @Shivangi_Gupta

I use the redemption code, yesterday afternoon Spanish time.

Jeffrey_A_Wright

Correct answer

Community Manager

Thanks for the update, Valfer. We are currently conducting maintenance that could affect the ability to apply or redeem a redemption code. Please bookmark this discussion and follow the steps in https://adobe.ly/3Y7Oyq1 to redeem your code in 24 to 48 hours. ^JW

kglad

Community Expert

https://helpx.adobe.com/download-install/kb/redemption-code-help.html?linkId=100000308836895

Ian Lyons

Community Expert

Redemption codes for Adobe Creative Cloud subscriptions can take up to 48 hours to appear in your account summary. It's recommended to wait 48 hours after redeeming the code to see the changes aare reflected in your account. Contact customer support is advised if it's not updated after that time

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