problems to acess my login

Forum|Forum|1 year ago
August 23, 2024
3 replies
401 views

Recently I changed my account at Adobe Creative Cloud, and yesterday I paid for the new Adobe plan, however when logging in with my email on the Cretive Cloud app it turns out that I didn't make the payment.

Yesterday when I logged by the FireFox It said that I could use the apps.

Anyone knows how to correct this problem?

This topic has been closed for replies.

Shivangi_Gupta

Community Manager

Hello,

As per your account details, the subscription is active since last two days. Could you test the issue after signing out and signing back in to the Creative Cloud desktop app?

Let us know the outcome.

^SG

kglad

Community Expert

has your payment been received, https://account.adobe.com?

kglad

Community Expert

start here - https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

if that fails, proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

if those all fail, change your cc language. eg, try international english

if that fails, change the install location

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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