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Gamecontrol275
Participant
February 3, 2020
Answered

Problems with acount

  • February 3, 2020
  • 4 replies
  • 904 views

So i am paying for adobe creative cloud since 2018.But i've lost my account and password and i don't have any cellphone number or another email that is the secondary one.So i'am trying to recover my accont or cancel,Because i'm not using.

 

Ps:sorry for any grammatically mistake i'm Brazilian.

This topic has been closed for replies.
Correct answer Nancy OShea

Ok but i want to know how can i contact adobe to cancell the payment. Does adobe have a email available to support?


How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Adobe does not conduct business by email.  Email is not secure.

=============
Beware of fake Adobe reps who pretend to be employees. Real Adobe employees will never reach out via Outlook, Yahoo, Gmail or Skype.
=============
3 Easy Ways to Identify Genuine Adobe Staff
https://tinyurl.com/10791730

 

4 replies

J
Jonah26978027p98x
Participant
November 5, 2022
quote

So i am paying for adobe creative cloud since 2018.But i've lost my account and password and i don't have any cellphone number or another email that is the secondary one.So i'am trying to recover my accont or cancel,Because i'm not using.

 

Ps:sorry for any grammatically mistake i'm Brazilian.


By Dash Cam

 

Hello, This issue was also having with me. I have'nt any phonee number but I have secondary email from which I had recover my adobe account. Good feature in adobe to recover acc with multiple factors.

Nancy OShea
Community Expert
Nancy OSheaCommunity Expert
Community Expert
February 4, 2020

Do you still have the credit card that pays for your subscription? You will need that information when you contact Adobe support.  

 

=============

Beware of fake Adobe reps offering to sell you software or take control of your computer.  It's a scam.  Run away!

 

Nancy O'Shea— Product User & Community Expert
G
Gamecontrol275Author
Participant
February 4, 2020

Yes i still have the card number and the information but it isn't more simple to have the bank manager cancell it.and would it make me have problem with the card like having bad credit at the bank

Just Shoot Me
Just Shoot Me
Legend
February 4, 2020

No one knows that.

Talk to your bank.

 

Simpler is bad term for this. IF you cancel the card and or get a new number Adobe would still try to charge the old card. That could cause problems for you in the long run. Don't know.

I personally have had to do similar things and it is always best to straighten it out at first chance in all regards.

 

It would be Simpler to contact Adobe and Straighten this out Properly.

 

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
February 3, 2020

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
--next 2 instruction lines added per ACP linsims
-click the chat icon at the bottom right of the page to open a chat session
-type AGENT into the chat window to connect directly to a CSR rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-p/10791730

    Just Shoot Me
    Just Shoot Me
    Legend
    February 3, 2020

    You no longer have access to the email address/account you used as your Adobe ID and you can't remember either the email address (XYZ @ something . com) or the password you used?

     

    You would need to contact Adobe directly.

     

    Contact Customer Care

     

     

      G
      Gamecontrol275Author
      Participant
      February 4, 2020

      I just cam can remember parts of my password but i still have the credit card witch is paying for the creative cloud programs 

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