• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Problems with payment

New Here ,
Mar 12, 2022 Mar 12, 2022

Copy link to clipboard

Copied

Good afternoon, today I received a notification that I have 1 unpaid month in the animate program, although my card is linked to the program and payment is automatic. What should I do in this case?

Views

146

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Mar 12, 2022 Mar 12, 2022

check your account to verify your subscription/payment is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then, if all looks correct, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails to solve the problem, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen

...

Votes

Translate

Translate
Community Expert ,
Mar 12, 2022 Mar 12, 2022

Copy link to clipboard

Copied

LATEST

check your account to verify your subscription/payment is what you expect and to verify your adobe id, https://accounts.adobe.com

 

then, if all looks correct, sign out and then back in to your cc desktop application using the same adobe id used to verify your subscription: http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

 

if that fails to solve the problem, using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

 

<moved from animate>

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines