Product cancellation and refund

Hi @luh_1977,

We appreciate you reaching out. As per your account details, you have a 3 day old Acrobat Standard subscription. Ideally, there should not be any charge for the subscription for first 7 days. The money is deducted after the free trial. You can get all the information here: https://adobe.ly/3RqUeaQ
Have you been charged? 

the definitive answer is all over the forums and is repeated here in the first link below.  specifically, whether you're even entitled to a refund depends on when you cancel. read.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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