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February 5, 2023
Question

prolong Photoshop

  • February 5, 2023
  • 1 reply
  • 480 views

Hello!

I bought Photoshop in Russia. But I live in Lithuania already 6 years.

 

How I can prolong my Photoshop?

 

Regards, Anna

    This topic has been closed for replies.

    1 reply

    kglad
    Community Expert
    Community Expert
    February 5, 2023

    @28262998 

     

    you must renew your subscription. that's usually automatic but if you're having trouble because of russian scanctions:

     

    The country associated with your adobe id must match the store you purchase from and must match the payment address. otherwise, change what's necessary. for you @28262998  that would be the first two and possibly all the following.

     

    change your country on adobe.com, https://www.adobe.com/international/selector/

     

    change country associated with adobe id - https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html

     

    change credit card and/or billing address, https://helpx.adobe.com/manage-account/using/update-billing-information.html

     

    change currency - https://forums.adobe.com/thread/1999694

     

    change store - http://www.adobe.com/store_selector/storeselector.html change adobe.com website language - https://forums.adobe.com/thread/1999693

     

    and, as a last resort, even russian citizens can contact adobe support and make their case.  let me know if you need to do this so i can explain the 3 ways to contact adobe support.

     

    in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

     

    p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

     

     

    <moved from using the community>

    February 5, 2023

    thanks for your reply.
    I changed a long time ago: a card (a Lithuanian card is linked), a country (now Lithuania), a language, but I still get a message that payment is not possible in my region.

    the instructions for changing the currency that you sent - does not help me.

    please write to the support service so that they allow me to renew Photoshop.

    kglad
    Community Expert
    Community Expert
    February 5, 2023

    Thank you.

    Check you please your this link: https://helpx.adobe.com/contact.html?rghtup=autoOpen
    I dont find to this link the chat.

    I can not to call sanday. In the information indicated that I can call monday-friday


    retry. 

     

    the first time i clicked just now, there was a delay loading the page and the chat field was not available.  the 2nd time everything opened normally