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Participant
March 24, 2023
Question

provided the wrong email address

  • March 24, 2023
  • 1 reply
  • 353 views

Hi, I have provided the wrong address while filling the form for billing. I paid by card for the non existing account. It will charge me off. What can I do now?

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1 reply

TheDigitalDog
Inspiring
March 24, 2023

This is a user to user support forum, you'll have to contact Adobe directly for such issues:

https://www.adobe.com/about-adobe/contact.html

Author “Color Management for Photographers" & "Photoshop CC Color Management/pluralsight"
SC-Agency
Inspiring
March 28, 2024

Contacted Adobe 3 times to get my billing email address updated. They can't do it. Anyone able to get around this horrible glitch?

Ian Lyons
Community Expert
Community Expert
March 28, 2024

You could try asking on the forum provided for questions regarding accounts, payments and plans

 

https://community.adobe.com/t5/account-payment-plan/ct-p/ct-account-payment-and-plan?page=1&sort=latest_replies&lang=all&tabid=all