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ude79
Participant
July 30, 2025
Answered

Prueba gratuita

  • July 30, 2025
  • 2 replies
  • 230 views

A los 7 días de mi prueba gratuita, Adobe me ha cobrado 24 euros.

Cuándo me devolvereis el dinero? Eran 14 días de prueba gratuita!!

    Correct answer kglad

    same way you cancel all adobe subscriptions.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 30, 2025

    note:  you must cancel both acrobat pro and then ai for acrobat.

    U
    ude79Author
    Participant
    July 30, 2025
    He cancelado Adobe Pro, pero IA Adobe no sé cómo hacerlo.
    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    July 30, 2025

    same way you cancel all adobe subscriptions.

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

      Shivangi_Gupta
      Community Manager
      Shivangi_GuptaCommunity Manager
      Community Manager
      July 30, 2025

      Hi @ude79,

      Thank you for reaching out.
      I can confirm that you've subscribed to both Adobe Acrobat Pro and the AI Assistant for Acrobat. Each of these comes with a 7-day free trial.

      Adobe offers a full refund if the subscription is cancelled within 14 days of the initial purchase. If you notice any charges after the trial period ends, please make sure to cancel within this 14-day window to remain eligible for a refund.

      Once cancelled, Adobe processes refunds within 7 to 10 business days.

      Please refer to this article for more details: https://adobe.ly/457mLbN

      ^Shivangi

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