Purchase cancelled but still charged

[Omey36396812mj15]

I had canceled my subscription during the trial period but still I was charged, now I am unable to use the premium features as it shows subscription expired.

Either refund me the money or activate my premium subscription, you people are literally running a scam 

[kglad · Accepted solution]

if you purchased via a mobile app store, contact the strore.  otherwise use twitter/x.

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

<"moved from using the community">

[Charlie.D]

Hello @Omey36396812mj15 

This is a peer-to-peer forum.   Adobe Support may be able to unblock your account from subscribing , and you can reach them at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

If you are just looking for a refund, the user kglad is right, that the mobile app store own the transactions and may be able to help.