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purchasing in russia

New Here ,
May 10, 2022 May 10, 2022

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Hello! Can i purchase a product in Russian Federation?

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correct answers 1 Correct answer

Community Expert , May 10, 2022 May 10, 2022

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
May 10, 2022 May 10, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
May 10, 2022 May 10, 2022

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Community Expert ,
May 10, 2022 May 10, 2022

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New Here ,
May 30, 2023 May 30, 2023

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Hello John T Smith, but what is it <link removed-kglad>???
It is looks like avoidance of sanctions! Ups 

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Community Expert ,
May 30, 2023 May 30, 2023

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purchase only from adobe.com or authorized resellers, http://adobedealreg.force.com/PartnerSearch?lang=en

 

(if you are able)

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New Here ,
May 30, 2023 May 30, 2023

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But officially Adobe stops all new sales in russia. (Shantanu Narayen 03-04-2022) 

A precedent of avoiding sanctions on sales in russia 387 official resalers!!!
HOW IT CAN BE POSSIBLE NOW WHEN RUSSIA KILLING THE UKRAINIANS?
Sorry for the caps, but this is not good, not good.

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Community Expert ,
May 30, 2023 May 30, 2023

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if you can't purchase legally you risk being victimized further by a scam seller of adobe apps.

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New Here ,
May 30, 2023 May 30, 2023

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My point is that even having official resellers in russia is now a law breaking and sanctions avoidance, the russians are using software created in the US and making money from it and then creating their propaganda against the US itself and Europe. My message is a protest against sales and continued cooperation with the Russian Federation, at least as long as the war is going on. 

I understand that you don't want or have no right to answer for this, but let it stay here. People need to know who's who.

 

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Community Expert ,
May 30, 2023 May 30, 2023

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your messages will remain here.  but these are user-to-user forums.

 

for applicable apps, you can make (some) suggestions to adobe here, https://helpx.adobe.com/ie/x-productkb/global/how-to-user-voice.html

 

for others, use https://www.adobe.com/products/wishform.html

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Community Expert ,
May 30, 2023 May 30, 2023

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The black market is what it is.  It begins & ends with the people who use it.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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