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Question about Adobe Subscription Portability from France to Canada // Portabilité France-Canada

New Here ,
Aug 30, 2023 Aug 30, 2023

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Hello everyone,

 

I am currently based in France, and I am interested in purchasing the Adobe suite on an annual subscription, particularly taking advantage of the current 20% discount. However, I am planning to move to Canada in January 2024 for a period of two years. I would like to know if I will be able to continue using my Adobe subscription once I'm settled in Canada, or if I will need to get a new one.

 

Specifically, I am considering subscribing to the annual plan with monthly payments. Will this subscription be transferable to Canada without any issues, and how can I ensure that I can continue using Adobe services without interruption after my move?

 

I appreciate any help and advice on this matter in advance.

 

Sincerely,

Margault

 

Message en Français pour les Francophone qui pourraient me lire :

 

Bonjour à tous,

 

Je suis actuellement basé en France et je suis intéressé par l'achat de la suite Adobe en abonnement annuel et paiement mensuel, notamment en profitant de la promotion actuelle de -20% (promotion jusqu'au 31 août). Cependant, je prévois de déménager au Canada en janvier 2024 pour une période de deux ans. J'aimerais donc savoir si je pourrai continuer à profiter de mon abonnement Adobe une fois installé au Canada ou s'il me faudra prendre un nouvel abonnement? Et Dans ce cas cumulé?

 

Plus précisément, j'envisage de souscrire à l'abonnement annuel avec paiement mensuel. Est-ce que cet abonnement sera transférable au Canada sans problème, et comment puis-je m'assurer que je pourrai continuer à utiliser les services Adobe sans interruption après mon déménagement ?

Je vous remercie d'avance pour votre aide et vos conseils. Toute information à ce sujet serait grandement appréciée.

 

Cordialement,

Margault

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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you'll be able to use your subscription wherever you have, at least, intermittent internet access.  so purchasing in france and moving to canada, will be no problem. 

 

when you go to renew your subscription, there may be some things for you to fix on your account because your payment/payment address will probably change.

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New Here ,
Aug 30, 2023 Aug 30, 2023

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Alright, thank you very much for your response! I will go ahead and make the purchase 🙂 Have a great day and take care!

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Community Expert ,
Aug 30, 2023 Aug 30, 2023

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@MargFolio 

 

you too!  and note @Jeff A Wright's message giving more detail about anticipated account updates that will probably be needed in the future.

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Adobe Employee ,
Aug 30, 2023 Aug 30, 2023

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Margault, thanks for your question. It sounds like you have an exciting adventure planned with moving from France to Canada for an extended period of time. Please bookmark https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html for information on how to change the country associated with your active Adobe membership. 

 

You may also need to update your payment method and verify that it matches the country you now reside in. This should be the same process for any other recurring payment, so please work with your financial institutions in both countries to reduce the chances of any payment failures. Information on updating the payment method associated with your account, Marault, can be found at https://helpx.adobe.com/manage-account/using/update-billing-information.html

 

If you have any questions or need any help with the process, Margault, please don't hesitate to click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team. If the chat window fails to open, then use a different device or web browser to contact us.

 

Best of luck with your upcoming move and the adventures associated with it, Margault. Please update this public discussion if you have any additional questions!

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