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New Here ,
Apr 27, 2023 Apr 27, 2023

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Hi,

I started with the free trial and forgot to cancel it before it turned into the one year plan and now I'm stuck with the plan and have to pay monthly. If I terminate my contract now it will charge me more than 100 euro. Is there away to get my money back since I had paid for the first month without using any of the apps.

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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Moved to account........forum.

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Apr 27, 2023 Apr 27, 2023

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Thank you for your reply.

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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probably not, but you can try by contacting adobe support.

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New Here ,
Apr 27, 2023 Apr 27, 2023

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I just checked from Adobe support and it showed me this on how to cancel a plan

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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contact adobe support.

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Adobe Employee ,
Apr 27, 2023 Apr 27, 2023

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LATEST

Quan, sorry for any confusion you have encountered while canceling your plan. We have been trying to contact you. Please use the steps listed in https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html to update your active support case ADB-29103165-Y9Y7. Please respond soon, as the support case will automatically close if we do not receive a response.

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Community Expert ,
Apr 27, 2023 Apr 27, 2023

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You have 14 days from time of download to cancel and request a refund.  Did you do it in time?

 

Log-in below.  Click on Manage Plans > Cancel.

https://account.adobe.com/plans

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Twitter: https://twitter.com/adobecare

Hope that helps.

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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