Quiero cancelar mi plan

[Berta26881644ob9k]

Contraté el plan anual de photoshop por error, pensando que era el mensual y que en pasado el mes podría cancelarlo. Ahora quiero cancelar ese plan ya que no necesito utilizar más el programa, pero no me deja porque me cobra 133€. Me gustaría saber si hay alguna manera de cancelarlo sin tener que afrontar ese gasto. Ya que lo contraté por error y en ningún momento vi que no podría cancelarlo. 

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

<moved from using the community >

[jimena_5107]

hola, pudiste cancelar el plan sin que te cobraran nada?

[kglad]

yes, if you're within the 14 days period

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.