Quiero recibir el reembolso

Question

Buenas tardes.Hace unos días, subscribí al plano de Adobe Creative Cloud para prepararme a la práctica de la universidad y quería probarlo gratis durante una semana, pero luego mi ordenador murió porque no aguantó este programa. No podía hacer nada ni anular la subscribción y ahora estoy en punto de perder casi 130 euros (porque para anularla ahora tengo que pagar 108,14 euros más), teniendo en cuenta que utilicé el programa una vez y no lo necesito más para nada.¿Me podéis devolver dinero? ¿O, por lo menos. anularme la subscripción sin ningún pagamiento? Gracias y un saludo

John T Smith · Answer

This space is provided by Adobe, but this is not Adobe support Sorry, nobody here can help with an account or payment problem This is a public forum, you need the link to Adobe support
, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus,
so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person-Meaning
type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message-click
for more information about scammers https://tinyurl.com/10791730

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