Quit photoshop subscription

[alland_9641]

Hey. I tried out the 7 days free photoshop. But now i cant quit it. Since two days it says that "die Verwaltung dieses Abos wird in Kürze möglich sein " meaning "managing this subscription will be available soon". Has somebody had a similar experience ? Tried to find a contact email or telephone number but couldnt find any....

[Ged_Traynor]

@alland_9641 you'd be better off reporting the issue on the Account, Payment, & Plan forum

[Chuck Uebele]

Moved to the Account, Payment, & Plan forum, from the Photoshop forum.

[Shivangi_Gupta · Accepted solution]

Hi @alland_9641,

We appreciate you reaching out. I can see that you have Adobe Photoshop plan. Any Creative cloud paid plan can only be cancelled once the payment is made. You can use the steps listed in https://adobe.ly/3UbnGmN to update the method of payment on your account. Once the account is current and in good standing, you can access the services you purchased or manage the subscription. For instructions on the self-cancel process, see https://adobe.ly/4lY9YiE can find additional information about the subscriptions available, including a timeline for available refunds, at https://adobe.ly/3TMbZTg. 

^Shivangi

[alland_9641]

I can not cancel it through the normal way because of the issue i mentioned. It always says that i have to wait but the payment already went through. The money already is gone from my credit card. So I should be able to manage my subscription by now. But i still get the message that i need to wait until i can manage it.

[alland_9641]

The payment method is not the problem. The payment has been made and the account is in good condition. Isn't there a person i can talk to on the phone? Isn't there some kind of service Hotline?

[kglad]

@Shivangi_Gupta 

[Shivangi_Gupta]

I see! The payment is still not processed in our system. You may reach out to our support team here: https://adobe.ly/45fdBeC

^Shivangi

[kglad]

to correct @Shivangi_Gupta links (after you fix the payment problem):

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html