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"Account verification problem. There is a verification status issue with your account. You should co

New Here ,
Jan 03, 2023 Jan 03, 2023

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你好!請解釋一下,我今天得到了這個:

“帳戶驗證問題

您的帳戶存在驗證狀態問題。您應該聯繫我們。

今天,當我登錄、出售或嘗試上傳我的新作品時,我看到以下內容:

“帳戶驗證問題。您的帳戶存在驗證狀態問題。您應該聯繫我們。

https://contributor.stock.adobe.com/en/account-issue

這是什麼,有什麼問題,請幫幫我,

我在等你的安瑤!

謝謝

安 迪

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Community Expert ,
Jan 03, 2023 Jan 03, 2023

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you should contact adobe support to get clarification.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

 

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post if it helps you get responses.

 

<moved from using the community>

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