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H
HHathor
Participant
May 6, 2025
Answered

"Impossible de charger les données"

  • May 6, 2025
  • 2 replies
  • 948 views

Bonjour,

 

Je rencontre un problème sur mon compte adobe.
Je souhaiterai consulter les informations de mon compte, mais chaque page m'indique "Impossible de charger les données"


 

Ce problème se produit sur les pages "Formules", "commandes et factures" et "appareils activés". 

J'ai essayé sur différents navigateurs. Le problème persiste.

Cliquer sur l'icone de mon compte n'est également pas fonctionnel :


Depuis que j'ai ce problème, impossible de se connecter à mon application Creative Cloud (windows) également.

Tout fonctionnait correctement semaine dernière. Pouvez vous m'aider ? 
Merci à vous

Correct answer HHathor

you can try white listing the adobe end points in your firewall:

 

https://helpx.adobe.com/enterprise/kb/network-endpoints.html


Bonjour !
Cette solution a résolu mon problème : 
Résolu : App cannot be verified and give an error, first 12... - Adobe Community - 14751853

Mon problème venait de mon changement de box internet, ce qui changeait mon IP.

2 replies

kglad
Community Expert
kgladCommunity Expert
Community Expert
May 6, 2025

and make sure your default browser is updated and not opera.

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
May 6, 2025

Ilona, I am sorry you are unable to use your new subscription. Are you trying to activate the software on a computer or network managed by an organization? If not, then see https://adobe.ly/3ROdjUJ for several common solutions to unblock the computer and allow it to see the active subscription and access your accounts page. You will also want to review and implement the solutions listed in https://adobe.ly/3Z7rFDs since you mentioned you also were unable to access the account page, Ilona. 

 

The listed solutions will only be successful if you self-manage the computer and network, Ilona. If an organization manages the network, then please point them to this public discussion so they can help you unblock the computer from accessing our services.

 

Please update this public discussion if you have any questions about the listed solutions. ^JW

    H
    HHathorAuthor
    Participant
    May 7, 2025

    Thank you for your reply.
    I can now access my account information with help of  "Solution 1". My browser let me know with the ping that my Firewall was the problem. I just added "Adobe notification client" to my list of allowed application to make it works.

    I still have problem to install creative cloud and others adobe applications. I am on Windows 11. I didn't had any problem since last week. To install, I need to deactivate everything in my firewall and "protection by reputation". 
    No need to deactivate anything to open the creative cloud app, but to use app like photoshop or illustrator, I need to do it. I can't install directly the app after download it by itself too.
    After opening the app, I have this message : "We can't verify status of your subscription". Error 12015. 

     

    My subscription is working and is paid. I have a fast working internet, so it's not the problem. (I'm replying to you with it right now.)
    Error 12015 is not in the helping guide. 

    Thank you for your help!

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 16, 2025

    Bonjour !
    Cette solution a résolu mon problème : 
    Résolu : App cannot be verified and give an error, first 12... - Adobe Community - 14751853

    Mon problème venait de mon changement de box internet, ce qui changeait mon IP.


    good to hear 

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