"Something went wrong", I cannot update credit card for payment

New Here ,
Jan 11, 2022 Jan 11, 2022

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My credit card was voided, and I need to update credit card for Adobe Payment.

I clicked into "Edit billing and payment", and got "Something went wrong".

I repeated the same using different browsers (Chrome and Safari on iMac, Chrome and Safari on iPhone), and the same error occurred.

I'm stuck and couln't update my credit card.  Please kindly assist.

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Account management , Billing

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correct answers 1 Correct answer

New Here , Jan 11, 2022 Jan 11, 2022

I called Adobe Helpdesk, and was given a direct link to Adobe Secuire Payment Portal.

The link did NOT work either.

Then I guess I may try to turn off VPN.  And the update went through without the "Something went wrong" error 🙂

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New Here ,
Jan 11, 2022 Jan 11, 2022

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I called Adobe Helpdesk, and was given a direct link to Adobe Secuire Payment Portal.

The link did NOT work either.

Then I guess I may try to turn off VPN.  And the update went through without the "Something went wrong" error 🙂

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines