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Known Participant
April 23, 2025
Question

"This unlicensed app will be disabled"

  • April 23, 2025
  • 2 replies
  • 6639 views

Hello and apologies for a query that has probably been discussed here many times before.

 

I pay for Adobe All Apps but I'm getting the "unlicensed app" popup in Photoshop and Illustrator. This seems like a common problem but the solutions I've researched seem complicated and of a trial-and-error nature

 

Any suggestions?

Thanks

2 replies

Legend
April 23, 2025

Have you signed out and back into the CC App?

Known Participant
April 23, 2025

Yes, I have tried that. I also checked for updates but everything is fully updated.

kglad
Community Expert
Community Expert
April 24, 2025

apply @Peru Bob 's suggestion first.  only if your account shows an active subscription and those fail

 

proceed to these steps - https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

 

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

below are solutions some users reported:

 

if those all fail, change your cc language. eg, try international english - https://helpx.adobe.com/creative-cloud/kb/creative-cloud-trial-mode.html

 

if that fails, change the install location