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Brendon32007919dpj8
Known Participant
April 23, 2025
Question

"This unlicensed app will be disabled"

  • April 23, 2025
  • 2 replies
  • 6676 views

Hello and apologies for a query that has probably been discussed here many times before.

 

I pay for Adobe All Apps but I'm getting the "unlicensed app" popup in Photoshop and Illustrator. This seems like a common problem but the solutions I've researched seem complicated and of a trial-and-error nature

 

Any suggestions?

Thanks

    2 replies

    E
    ExUSA
    Legend
    April 23, 2025

    Have you signed out and back into the CC App?

    B
    Brendon32007919dpj8Author
    Known Participant
    April 23, 2025

    Yes, I have tried that. I also checked for updates but everything is fully updated.

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity Manager
    Community Manager
    April 28, 2025

    Hi, I've tried everything except installing in a new location - I don't know how to do that.


    Brendon, thanks for your detailed responses to the participants of this discussion. I am sorry for the persistent error messages you encountered while using your valid subscription. For your next steps, can you please follow the steps in https://adobe.ly/3GtHDRT and update this public discussion if the error continues or not?

     

    In your response, if you could provide information on what Adobe applications and versions are installed on the computer and the operating system, it would be appreciated. Thanks! ^JW

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