• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit Search
Locked
0

"We can’t verify your subscription status."

Explorer ,
Feb 12, 2023 Feb 12, 2023

Copy link to clipboard

Copied

So as if this decade-long issue with constantly being required to sign back in wasn't already irritating, now I can't even sign in.  Every time I attempt to do so I'm delivered this wonderful response:

We can’t verify your subscription status.

 

So Adobe is now essentially handicapping my business.  Bravo, Adobe.  You've done it again!  And yes, my subscription is very much active, and yes, my internet connection is just fine (major plot twist: I'm using it to post this!)

TOPICS
Account management

Views

173

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 12, 2023 Feb 12, 2023

Copy link to clipboard

Copied

@philippen49181314 

 

Help says this:

https://helpx.adobe.com/download-install/kb/cannot-verify-subscription-offline-mode.html

 

Try the part about resetting your clock under "Resolution".

 

Also try signing out of Creative Cloud, then sign back in.

 

Since this is not a question about how to use Photoshop, I have moved your post to Account, Payment, & Plan for you.

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Feb 12, 2023 Feb 12, 2023

Copy link to clipboard

Copied

LATEST

does your accent show your subscription, https://account.adobe.com?

 

if yes, sign out of your cc desktop app and then sign back in using the same adobe id/password.

 

if no, contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines